ROVSCO, Inc.

Address: 5263 Barker Cypress Road Suite 600 Houston, Texas 77084 USA

Mailing Address: P.O. Box 218570 Houston, Texas 77218-8570 USA

Telephone: +1-281-858-6333

Fax: +1-281-858-6363

E-mail: sales @ rovsco.com

Limited Warranty

Rovsco products are manufactured with a strong emphasis on reliability and performance. Rovsco manufactured products carry a 12 months limited warranty from the date of delivery against defects in materials and workmanship. Rovsco’s sole responsibility, at its discretion after evaluation of the returned product will be to repair or replace the defective components.

This warranty is conditional on Rovsco’s evaluation and determination. Following Limitations and Exclusions to this Limited Warranty apply:

Item is not covered if altered or repaired by anyone other than Rovsco, unless authorised in writing by Rovsco, Inc. or Rovsco Asia Pte Ltd.
Item is not covered if subjected to misuse, negligence, poor maintenance, accident; or installation or operation not in accordance with the product specification.
Item is not covered if subjected to incorrect power connection or voltage.
Lamps are not covered.
Items subject to wear including but not limited to, outer appearance, O-rings, view ports, cables; unless due to defect in material or workmanship.

The warranty on items, supplied but not manufactured by Rovsco shall conform to the warranty, if any, extended by the manufacturer of the said items.
Except as herein set forth, Rovsco makes no warranties, express or implied or otherwise, and without limiting the foregoing Rovsco makes NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Rovsco shall not be liable for consequential damages (direct or indirect) of any kind.

Shipping
All returns of products covered under warranty must be authorized by Rovsco. You must call or email Rovsco prior to shipping the defective product back for a RMA# (Return Material Authorizatin Number). This issued RMA# must appear legibly on the outside of the package for each returned item.
Inside the package, the customer must include a complete return address and a statement of the problem. Items returned for service must be properly packaged and insured. Rovsco will not be responsible for any damage resulting from the shipment. Freight charges to and from Rovsco must be paid by the customer. No returns will be accepted without RMA#.

ROVSCO is an International Supplier of Work-Class ROV Parts, Commercial Diving Equipment, AUV, Oil & Gas, Oceanographic, and Defense Equipment.

What really made us grow are these 5 core commitments

• Fast & Competitive Quotes - Immediate Response to customer’s inquiries
• Right Equipment - Full inspection to ensure correct parts & equipment before shipment
• Expert Product Knowledge
• Documentation for Shipment - to minimize any delay in shipping & customs
• Dedicated Customer Service

We offer Door-to-Door Hand–Carry Service for those extremely urgent requirements.

Beginnings of Rovsco

We started out as a small company ‘ROV Supply Company’ in 1986, which was later renamed ‘Rovsco’. Having worked in the Oilfield, work-class ROV and Diving Industry, we have extensive knowledge and experience in the equipment used and understand the nature of this business.

Our Core Values

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Quality

We apply the highest standards of excellence to the products we design, manufacture, & supply; and to the services we provide.

Customer Satisfaction

Satisfied customers are essential to our success. We will achieve total customer satisfaction by completely understanding what the customer wants, and we deliver it flawlessly within the time promised.

Integrity

Act with integrity and honesty in our dealings.

Mutual Respect

Treat everyone with dignity and respect just as we would expect to be treated in return.

For our Employees

Provide a safe and productive environment in the company where the employees feel confident of their future, excel in their knowledge, and grow with the company.